FAQ and Troubleshooting

This is so awesome! Do you ship internationally?

Yes! We ship all over the world. Shipping costs and times may vary, and we are working hard to get international distributors and warehouses to make it faster/easier/cheaper for our international customers. Join our mailing list to keep up with the latest developments.

Does the Coco Jack work on mature, hairy coconuts?

While the Coco Jack was designed to work on Fresh Coconuts, you CAN use your Food Safe Coco Mallet to easily open the Brown, Hairy, Mature Coconuts. Check out this video to see how:

See how to open a brown coconut here!

What about the green coconuts?

Yes! While the Coco Jack was designed to be used on fresh coconuts, it can also be used on green coconuts. Simply slice off an area of the husk with a knife and use your Coco Jack normally. Depending on the coconut, you may also be able to use the Coco Jack without slicing off a portion of the husk. Enjoy!

Here is a video of one of our customers opening a green coconut in Belize.

 

 

And here is a testimonial (unsolicited) from another customer who visits his in-laws in the Bahamas:

"Hi, just wanted to give an update, I purchased the deluxe coco jack package back in January. I brought it to Andros Island in the Bahamas where my In-laws have a home. Very primitive island, no restaurants/ stores etc. although they have plenty of Palm trees with tons of coconuts!!

I was nervous the Coco Jack would not work because of all the videos I watched stating it would only work with young coconuts already with husks removed. I figured I would give it a try, it would be worth the investment if did.

I cut down a few fresh coconuts, took a machete and sliced off about 1" on the bottom, then flipped it over and sliced another 1" off the top. Took the Coco Jack to the top and popped right through! The flat bottom made it easy to set on a table and slicing through the top of the husk made the Coco Jack penetrate the shell.

All my coconuts are free down there and it took about 1 1/2 minutes on average to get the straw in!!

Thanks for your invention it makes my vacations down there that much better!!

Btw, just ordered a second kit!"

As for brown, hairy coconuts, we have seen the Coco Jack work, but we don't recommend it since it may damage your tools.

  

Am I strong enough to use the Coco Jack?

Yes! We have had children (with adult supervision) as young as 6 years old successfully use the Coco Jack. Watch our "How to Hammer" video to see how easy it is to hammer, once you let gravity do the work for you. As long as you don't have any debilitating condition, your physical size and strength should not be a factor in using the Coco Jack.

It takes me longer than "6 seconds" and a lot of whacks to get the Coco Jack in. Are you sure this thing works?

Yes! If it's taking you a lot of whacks to get into your coconut, you probably have an inefficient hammering technique. Watch our "How to Hammer" video for step by step instructions to use your hammer properly, and just like the folks in our testimonials video, you'll be getting into your coconut in no time!

Do I ever need to sharpen my Coco Jack?

No. The Coco Jack cutting edge comes "pre-dulled" so that it doesn't "dent" or "ding." It works 95% as well as a knife edge and is a lot safer.

My Coco Jack is stuck in my coconut. How do I get it out?

Once you get the hang of it, the Coco Jack should come easily out of most Thai coconuts. Try choking up on the handle of your Coco Jack. Then, place your thumb through the hole at the top and push down on the coconut crown. Holding your thumb on the crown, lift the handle back up in the air. Sometimes a little bit of prying up and down is required, but this technique works 95% of the time.

 

 

You can also try twisting the Coco Jack sideways until it comes off of the crown using the "Rocky Twist":

 

 

or simply prying it all the way up "in front" of the coconut as seen here:

 

 

What if my Coco Jack slips out of the hole when I pry it down?

This problem is easy to fix. Usually, it just requires one or two more strokes with the mallet to secure the Coco Jack around the lid of the coconut. Simply push the Coco Jack down to where it was before you pried it down. Give it one or two firm strokes on the front edge of the cup. It may also be helpful to give one or two strokes on the sides of the cup to even it out. Then prying should be easy. If the same thing happens again, repeat. Or make sure that your Coco Jack has really penetrated all the way into the shell. You should notice a definite "drop" in the cup as the Coco Jack slices through the shell wall of your coconut.

 

 

How do I use the Coco Scoop?

The Coco Scoop is easy to use. It is made of flexible stainless steel, so it will conform to the walls of most coconuts with just a little bit of pressure.

The most important technique is to hold the Scoop firmly against the inside of the coconut and turn the coconut around the tool. Don't turn the scoop tool, turn the coconut while you try to hold the tool in place.

 

 

How do I use the Noodler tool?

Two ways:

  • Empty your coconut and use either end of the tool to carve out thin or thick "noodles" for use in raw food recipes, salads, or as garnishes.
  • Leave the water in the coconut and use the "angel hair" end to scoop mini "blobs," similar to tapioca balls or "Boba". You can then slurp these coco streams up through the Coco Sipper (glass straw) as you would with Bubble Tea. See our Instructional Videos for more info.

See our Instructional Videos for more info.

Is the Coco Jack Food Safe?

Yes! The Coco Jack is made out of 100% Food Safe Stainless Steel. The mallet head is made out of 100% food safe plastic. The Scoop and Noodler tools are also made out of 100% Food Safe Stainless Steel.

Is the Coco Jack Dishwasher Safe?

While we recommend hand washing the Coco Jack with the vinyl grip removed, the Coco Jack and grip are both dishwasher safe on the top shelf only.

How do I clean my Coco Jack?

While we recommend hand washing the Coco Jack with the vinyl grip removed, the Coco Jack and grip are both dishwasher safe on the top shelf only.  Both the grip and the Jack should be dried separately before reassembling.

How do I clean my Coco Shock?

The Coco Shock is washing machine safe (air dry or tumble low) or can be washed by hand in the sink.

Why do you use plastic for your hammer? Is it recycled plastic?

We chose a plastic mallet (rather than a rubber mallet) because it is food safe and will not scuff or tear during normal use. We researched the possibility of using recycled plastic, but recycled plastic can not be guaranteed food safe.

Where can I buy Fresh Coconuts?

Coco Jack will be opening its own Home Delivery Service soon. But in the meantime, you can buy your Fresh Coconuts in most health food stores, Whole Foods markets, and Asian or International markets. In some cities, you may find them in delis and normal supermarkets. As it becomes easier to open fresh coconuts using the Coco Jack, we expect to see fresh coconuts in many more markets in the future!

How long do Fresh Coconuts stay fresh?

This depends somewhat on how long they've been on the shelf when you bought them. But in the refrigerator, they should last at least a week, probably much more. If you're concerned, sip a bit of the water or taste the meat before consuming. The water will taste a bit sour if it has started to turn.

What does it mean if my coconut is purple on the inside?

If your coconut has turned purple, it can often mean that it is rotten. We do not recommend eating purple coconuts or drinking water from purple coconuts. It is sometimes possible to tell which coconuts will be purple by looking for purple spots on the bottom of the coconut while they are still in the store. Purple spots may indicate that the coconuts will be purple on the inside.

What can I do with my empty shells after I eat my coconuts?

Lots of things! You can use them as planters for seeds and plants, you can compost them, and you can even use the husks for carving necklaces and other jewelry. And of course, there's this!

There are lots more uses for your empty Coco Shells. Be creative!

Are there any other techniques for using the Coco Jack?

Some people prefer not to pry the handle of their Coco Jack down in order to open their coconuts. Instead, they pry the handle up and pull the front end of the coconut lid at the same time. This method works well as an alternative to the standard Coco Jack procedure.

See our instructional video for a demonstration.

 

I've Never Seen A Coconut Like That! Are Those Really Coconuts?

Yes!

The Coconuts on our website come from Thailand and are cut into that particular shape before they are shipped. They are picked green off the trees, and when they are trimmed down, the husk is white. There is also a thin brown shell between the white husk and the meat (and water) of the coconut.

They are available at Asian Markets, International and Latino Markets, and Health Food Stores like Whole Foods. They are also available at many general supermarkets around the world.

You can also sample Fresh Coconuts at many Thai, Vietnamese, and Southeast Asian Restaurants.

Fresh coconuts are famous for being the most delicious coconuts on earth. They are lightly sweet and refreshing - not salty or sour. Even people who say "they don't like coconut water" are surprised at how delicious the Sweet Coconuts from Thailand are.